Shipping
We ship our products all across Egypt.
Shipping prices for paid orders are determined based on item weight and destination. To calculate shipping:
- Please add products to your cart.
- Proceed to checkout and fill in your address.
- Shipping fees will be calculated accordingly before final payment.
Free Shipping Eligibility
We offer free shipping based on your order total and delivery zone.
| Minimum Order Value | Delivery Zones |
| 3,000 EGP | Cairo, Giza, Alexandria, Port Said, Suez, Ismailia, Qalyubia, New Administrative Capital |
| 4,000 EGP | Damietta, Monufia, Gharbia, Dakahlia, Sharqia, Beheira, Kafr El-Sheikh, Faiyum, Beni Suef, Minya, Asyut, North Coast, Sohag, Qena, Luxor, Aswan, Red Sea |
| 5,000 EGP | South Sinai, North Sinai, New Valley, Marsa Matrouh |
Returns & Refunds
Our standard returns and refund policy lasts 14 days from the date of purchase, in accordance with the laws of the Arab Republic of Egypt. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition you received it.
- It must be in the original packaging and with its factory seal intact.
- We require a receipt or proof of purchase to complete your return.
Non-Returnable Items
Several types of goods are exempt from being returned:
- Goods that are sold unsealed such as accessories and spare parts.
- Products that contain liquids or flammable substances, such as equipment cleaning materials.
- Downloadable or software products.
- Gift cards.
Refunds Process
- Once your return is received and inspected, we will contact you to notify you that we have received your item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, typically within 7 to 14 business days.
Sale Items Refund
If an item was purchased on sale and a refund is approved, you are only eligible for a refund equal to the price you paid for the item. You are not eligible for a full-price refund.
Exchanges
Our exchange policy for factory-defected items extends to 30 days from the date of purchase, according to Egyptian law.
- You are eligible for a full refund if we do not have the item in stock for an exchange.
- If more than 30 days have passed since your purchase, your product will no longer be eligible for exchange and will instead be processed within the normal warranty repairs procedure.
To request an exchange, please send us an email at [email protected] or send us a message on any of our social media accounts (listed on our “Contact” page), including your order information, and we will arrange the exchange.
Need more help?
Please get in touch with us to arrange shipping your return back to us or for any inquiries regarding shipping, returns, exchanges, and refunds.
Email: [email protected]
Other methods: Refer to our “Contact” page.